Welcome to the Support Thread for Planescape: Adventures in the Multiverse!
If you find any issues with the content from the sourcebook, or using it on a D&D Beyond character, please search the thread (Search form) before posting in this thread.
RELEASE NOTES
Return to the incredibly imaginative world of Planescape, where demons and angels sip tea together and the unexpected is just around the corner. From perplexing realities to multiversal glitches, fans of the original Planescape setting will encounter both familiar and unfamiliar uncertainties in this smorgasbord of multidimensional chaos.
This product contains 3 separate books on D&D Beyond - all of them are included with your purchase and outlined below:
Sigil and the Outlands - Includes planar character options, details on the fantastic City of Doors, descriptions of the Outlands and the gate-towns that lead to the Outer Planes, and more
Morte’s Planar Parade - Presents game statistics and descriptions for inhabitants of the Outer Planes, including planar incarnates, hierarch modrons, and time dragons
Turn of Fortune's Wheel - An adventure set in Sigil and the Outlands, which is designed for characters of levels 3–10 with a jump to level 17
This title is also supported within our Maps tool!
Syncing Entitlements
If you don’t see any of the content from the book (preorder bonuses or otherwise), please be sure to resync your entitlements. You can do so by following these steps:
Once completed, your content should appear! If you experience any issues with accessing your content please reach out to our Support Team.
ENABLING CONTENT FOR YOUR CHARACTER
To use content from Planescape: Adventures in the Multiverse in the character builder, you will need to set the character preferences to include the Planescape source category (see the .gif below).
Please note - The Scion of the Outer Planes has been split into feats which represent its different alignments, and will appear as such in the feat selector.
It is after 11am Central and nothing I do will make the content appear, although I see the TOC links. I pre-ordered weeks ago to specifically get access today. Also there is no Sync My Entitlements button in "Marketplace"
The only thing I have access to so far is the 'enable Planescape content' switch in the character generator... which doesn't give me access to the backgrounds or feats listed.
For anyone only able to access the table of contents, please note that early access only applies to the digital+physical bundle pre-ordered through dndstore.wizards.com. It does not apply to the digital only pre-order from the D&D Beyond marketplace
Yep, I got the digital+physical from Wizards. I never got any kind of code to activate anything on dndbeyond, and dndbeyond isn't showing Planescape in my list of products on my account (https://www.dndbeyond.com/account/marketplace).
Hi, I pre-ordered the Digital/physical bundle. I cannot access the Early Access. I'm always only led to the shop page. It is not in my items, nor does it show in my orders on Dnd beyond. My order confirmation doesn't contain any code nor did I receive one separately.
Edit: Found where the key is hidden in the order confirmation.
Oh I see, so they should be aware that "digital/physical" means digital or physical and is super misleading:
Planescape: Adventures in the Multiverse IS A BUNDLEof 3 books. Advertising "digital/physical bundle pre-ordered" fully suggests, because there was a repeating choice to use "/" which means "or" - that if we pre-order ONE of the alternates, we will gain early access.
Possibly, but I got the digital+physical bundle, and in my Wizards account I see information regarding digital activation (a key that doesn't work on dndbeyond) and physical shipping info.
I've got an activation code from my digital+physical purchase at dndstore.wizards.com, but the activation code doesn't work when I put it in at https://www.dndbeyond.com/marketplace/redeem-key
I put a ticket in at dndbeyond-support.wizards.com this morning, but I haven't heard anything back.
It's weird, I got acces to the book on the app on my phone, and on the web on any device, but I can't seem to have acces on the app on my tablet, any one else have the problem ?
I “own” the book, but I did not purchase the bundle so I don’t yet have access. The DnDB Marketplace duly acknowledges that I own the book, and will not allow me to buy it again.
However, the Character Builder, as well as the `Backgrounds` section of the `Rules` tab, both keep trying to sell me the book’s backgrounds. These background appear in the list, and when I select them I get told I can buy them from the Marketplace. This seems unlikely to be intended behavior, since I already “own” those backgrounds and simply don’t have access yet.
(To be clear, I’m okay with not having access yet. That’s expected. The issue is the website trying to get me to pay for something I’ve already paid for.)
Oh I see, so they should be aware that "digital/physical" means digital or physical and is super misleading:
Planescape: Adventures in the Multiverse IS A BUNDLEof 3 books. Advertising "digital/physical bundle pre-ordered" fully suggests, because there was a repeating choice to use "/" which means "or" - that if we pre-order ONE of the alternates, we will gain early access.
This seems purposely misleading.
While apologise for being misleading, I was not being purposely so. I have clarified my post to make it explicitly clear that the early access is for the combined digital and physical bundle ordered through dndstore.wizards.com.
Exact same issue as dndformfb here, invalid key and also no reply from support.
Kinda beats the sense of pre ordering and early access when you can't in fact early access it.
Im sure some BS is coming up after the normal release - "it should work now"
First and last preorder from me, fast in taking money, slow / nonexistent when it comes to support.
I was finally able to access it. Support had me type in the key by hand rather than copypasting, and it worked. Which is so frickin' infuriating that I have tried very hard not to think about it since.
Welcome to the Support Thread for Planescape: Adventures in the Multiverse!
If you find any issues with the content from the sourcebook, or using it on a D&D Beyond character, please search the thread (Search form) before posting in this thread.
RELEASE NOTES
Return to the incredibly imaginative world of Planescape, where demons and angels sip tea together and the unexpected is just around the corner. From perplexing realities to multiversal glitches, fans of the original Planescape setting will encounter both familiar and unfamiliar uncertainties in this smorgasbord of multidimensional chaos.
This product contains 3 separate books on D&D Beyond - all of them are included with your purchase and outlined below:
This title is also supported within our Maps tool!
Syncing Entitlements
If you don’t see any of the content from the book (preorder bonuses or otherwise), please be sure to resync your entitlements. You can do so by following these steps:
Once completed, your content should appear! If you experience any issues with accessing your content please reach out to our Support Team.
ENABLING CONTENT FOR YOUR CHARACTER
To use content from Planescape: Adventures in the Multiverse in the character builder, you will need to set the character preferences to include the Planescape source category (see the .gif below).
By default it will be Enabled.
NEW PLAYER OPTIONS
Planescape: Adventures in the Multiverse contains a host of new player options for you to enjoy:
Backgrounds:
Feats:
Please note - The Scion of the Outer Planes has been split into feats which represent its different alignments, and will appear as such in the feat selector.
Magic Items:
When I press any page on the content table I get a "page not found".
Endure. In enduring grow strong.
won't work on mobile. cannot access it.
I can get to the contents page but clicking on any of the links brings me to the preorder page.
It is after 11am Central and nothing I do will make the content appear, although I see the TOC links. I pre-ordered weeks ago to specifically get access today. Also there is no Sync My Entitlements button in "Marketplace"
The only thing I have access to so far is the 'enable Planescape content' switch in the character generator... which doesn't give me access to the backgrounds or feats listed.
For anyone only able to access the table of contents, please note that early access only applies to the digital+physical bundle pre-ordered through dndstore.wizards.com. It does not apply to the digital only pre-order from the D&D Beyond marketplace
D&D Beyond moderator across forums, Discord, Twitch and YouTube. Always happy to help and willing to answer questions (or at least try). (he/him/his)
How I'm posting based on text formatting: Mod Hat On - Mod Hat Off
Site Rules & Guidelines - Homebrew Rules - Looking for Players and Groups Rules
Yep, I got the digital+physical from Wizards. I never got any kind of code to activate anything on dndbeyond, and dndbeyond isn't showing Planescape in my list of products on my account (https://www.dndbeyond.com/account/marketplace).
Hi, I pre-ordered the Digital/physical bundle. I cannot access the Early Access. I'm always only led to the shop page. It is not in my items, nor does it show in my orders on Dnd beyond. My order confirmation doesn't contain any code nor did I receive one separately.
Edit: Found where the key is hidden in the order confirmation.
Oh I see, so they should be aware that "digital/physical" means digital or physical and is super misleading:
Planescape: Adventures in the Multiverse IS A BUNDLE of 3 books. Advertising "digital/physical bundle pre-ordered" fully suggests, because there was a repeating choice to use "/" which means "or" - that if we pre-order ONE of the alternates, we will gain early access.
This seems purposely misleading.
Endure. In enduring grow strong.
Possibly, but I got the digital+physical bundle, and in my Wizards account I see information regarding digital activation (a key that doesn't work on dndbeyond) and physical shipping info.
Did it work? dndbeyond says the key is invalid whenever I try it.
Yes, it worked for me.
I've got an activation code from my digital+physical purchase at dndstore.wizards.com, but the activation code doesn't work when I put it in at https://www.dndbeyond.com/marketplace/redeem-key
I put a ticket in at dndbeyond-support.wizards.com this morning, but I haven't heard anything back.
Hi,
It's weird, I got acces to the book on the app on my phone, and on the web on any device, but I can't seem to have acces on the app on my tablet, any one else have the problem ?
I “own” the book, but I did not purchase the bundle so I don’t yet have access. The DnDB Marketplace duly acknowledges that I own the book, and will not allow me to buy it again.
However, the Character Builder, as well as the `Backgrounds` section of the `Rules` tab, both keep trying to sell me the book’s backgrounds. These background appear in the list, and when I select them I get told I can buy them from the Marketplace. This seems unlikely to be intended behavior, since I already “own” those backgrounds and simply don’t have access yet.
(To be clear, I’m okay with not having access yet. That’s expected. The issue is the website trying to get me to pay for something I’ve already paid for.)
Exact same issue as dndformfb here, invalid key and also no reply from support.
Kinda beats the sense of pre ordering and early access when you can't in fact early access it.
Im sure some BS is coming up after the normal release - "it should work now"
First and last preorder from me, fast in taking money, slow / nonexistent when it comes to support.
While apologise for being misleading, I was not being purposely so. I have clarified my post to make it explicitly clear that the early access is for the combined digital and physical bundle ordered through dndstore.wizards.com.
D&D Beyond moderator across forums, Discord, Twitch and YouTube. Always happy to help and willing to answer questions (or at least try). (he/him/his)
How I'm posting based on text formatting: Mod Hat On - Mod Hat Off
Site Rules & Guidelines - Homebrew Rules - Looking for Players and Groups Rules
I was finally able to access it. Support had me type in the key by hand rather than copypasting, and it worked. Which is so frickin' infuriating that I have tried very hard not to think about it since.
The survey on the inside of the book cover (QR Code) points to a URL for /planescape-adventures-in-the-multiverse-survey
But the questions and content are about Dragonlance: Shadow of the Dragon Queen.
So I can't give my feedback!